MIGATOlovers Club - Frequently Asked Questions

1.     What is the MIGATOlovers Club?

It is MIGATO's loyalty scheme, which rewards all MIGATO retail customers. It offers unique privileges and services, and rewards members for their purchases from MIGATO stores.

 

2.     What are the privileges offered to the MIGATOlovers Club members?

  • Earn 1 point for every €1 spent at MIGATO stores
  • When you reach 300 points, you will receive a €30 gift voucher for your next purchase.
  • Enjoy exclusive special offers, about which we will inform you at regular intervals.
  • Receive the MIGATO newsletter and be the first to find out about new arrivals and hot new trends.
  • Take part in competitions open to members only.
  • Attend fashion events and promotions.

 

3.     How can I become a member of the MIGATOlovers Club?

In stores: Visit one of the MIGATO stores, fill in the membership form you will find at the tills and receive your MIGATOlovers Club member code at the same moment.

At the e-shop: Create an account on migato.com (here) and fill in the form found in your account page, under the option “Apply for MIGATOlovers Club”. Your MIGATOlovers Club member code will be sent to you via email to the address you have entered.

 

4.     Is there a fee in order to become a member of the MIGATOlovers Club?

The MIGATOlovers Club membership is provided completely free of charge.

 

5.     Can I have more than one MIGATOlovers Club membership?

Each MIGATOlovers Club member is unique and enjoys special privileges. For this reason, members cannot have more than one MIGATOlovers Club membership.

 

6.     Can my personal MIGATOlovers Club membership be transferred to another person?

The MIGATOlovers Club membership is personal and cannot be transferred to any other person.

 

7.     How are points collected when I use my MIGATOlovers Club code?

By using their MIGATOlovers Club code, members earn 1 point for every € 1 spent throughout the year.

After earning 300 points, members receive a € 30 gift voucher, which they can spend on their next purchases, even on the same day.

 

8.     How is the MIGATOlovers Club code used?

In stores: State your personal MIGATOlovers Club code at the cashier before your purchase is completed. The cashier will ring it in and add the points corresponding to your purchase to your account..

At the e-shop: Fill in your MIGATOlovers Club code at the Check Out, in the “MIGATOlovers Club number” field that is under the shipping address details.

 

9.     At which MIGATO stores can I collect points from my purchases and  cash in my MIGATOlovers Club gift voucher ?

You can collect points during your purchases on the online store migato.com and at all the MIGATO stores participating in the MIGATOlovers Club programme:

 

ATTIKI

  • ATHENS, 1 Ermou St., 10563, tel. (+30) 210-3220149
  • ATHENS, 34 Ermou St., 10563, tel. (+30) 210-3248006
  • ATHENS, 113 Patision St., 15351, tel. (+30) 211-0129168
  • AGIA PARASKEVI, 25 Agiou Ioannou St., 15342, tel. (+30) 210-608478
  • AGIOS IEROTHEOS, 8 Sikagou St., 12135, tel (+30) 210-5772328 
  • CHALANDRI, 15 Chaimanta St., 15234, tel. (+30) 210-6896210
  • EGALEO, 221 Ieras Odou, 12241, tel. (+30) 210-5912600
  • ELEFSINA, 33 Iroon Polytechniou St., 19200, tel. (+30) 210-5560255
  • GLYFADA, 39 Aggelou Metaxa St., 16674, tel. (+30) 210-8948515
  • ILION, 121 Nestoros St., 13122, tel. (+30) 210-2624110
  • KALLITHEA, 104 Leoforos Eleftheriou Venizelou St., 17672, tel. (+30) 210-9532530
  • KORYDALLOS, 65 Taksiarchon St., 18120, tel. (+30) 210-4976504
  • KOROPI, 134 Vasileos Konstantinou St. & 11 Ermi Sourlatzi St., 19400, tel. (+30) 210-6620494
  • MAROUSI, The Mall Athens, 35 Andrea Papandreou St., 15122, tel. (+30) 210-6179059
  • MAROUSI, Vassilissis Sofias, 53 Vasilissis Sofias St., 15124, tel. (+30) 210-8060823
  • MENIDI, 28 Parnithos St., 13673, tel. (+30) 210-2463539
  • NEA IONIA, 322 Irakliou Av., 14231, tel. (+30) 210-2778155
  • NEA SMYRNI, 215 Eleftheriou Venizelou St. & Lesvou St., 17123, tel. (+30) 210-9333988
  • NEA SMYRNI, 5 Konstantinou Paleologou St., 17121, tel. (+30) 210-9373680
  • PALLINI, 61 Maraythonos Av., 15352, tel. (+30) 210-6664301
  • PEIRAIAS, Vassileos Georgiou B' Av., Vasileos Georgiou B' Av. & 132 Ypsilantou St., 18535, tel. (+30) 210-4133655
  • PERISTERI, 18, Thoukydidou St. & Ithomis St., 12134, tel. (+30) 211-0129795
  • SMART PARK, Spata, 19004, tel. (+330) 210-6635950

THESSALONIKI

  • THESSALONIKI, 25 Tsimiski St. & 18 Komninon St., 54624, tel. (+30) 2310-250716
  • THESSALONIKI, 65 Tsimiski St. & 15 Agias Sofias St., 54624, tel. (+30) 2310-281702
  • THESSALONIKI, Egnatias, 64 Egnatias St., 54624, tel. (+30) 2310-283627
  • THESSALONIKI, Mediterranean Cosmos, Thessalonikis/Moudanion National Road, 55535, tel. (+30) 2310-475304

REST OF GREECE

  • AGRINIO, 4 Kyprou St., 30100, tel. (+30) 26410-32200
  • ARTA, 141-143 Skoufa St., 47100, tel. (+30) 26810-21536
  • CHALKIDA, 52 Avanton St., 34132, tel. (+30) 22210-77260
  • CHANIA, 4 Andrea Papandreou St., 73132, tel. (+30) 28210-52486
  • EDESSA, 8 Aristotelous St., 58200, tel. (+30) 23810-21586
  • IGOUMENITSA, 16 Kyprou St., 46100, tel. (+30) 26650-27673
  • IOANNINA, 7 Charilaou Trikoupi St. & 28th Oktovriou St., 45444, tel. (+30) 26510-75017
  • IRAKLEIO, 35 Daidalou St. & Kouriton St., 71202, tel. (+30) 2810-226119
  • KALAMATA, 79 Aristomenous St. & Vasilissis Sofias St., 24131, tel. (+30) 2721-94570
  • KASTORIA, 2 Ptolemeou St., 52100, tel. (+30) 24670-29277
  • KATERINI, 12 Megalou Alexandrou St., 60133, tel. (+30) 23510-47780
  • KAVALA, 25 Megalou Alexandrou St., 65302, tel. (+30) 2510-223598
  • KILKIS, 149 21is Iouniou St., 61400, tel. (+30) 23410-75268
  • KORINTHOS, 13 Ethnikis Antistaseos St., 20131, tel. (+30) 27410-81580
  • KOS, 10 Eleftheriou Venizelou St., 85300, tel. (+30) 22420-24010
  • KOZANI, 1 Dimitriou Pagouni St. & Eleftheriou Venizelou St., 50100, tel. (+30) 24610-26152
  • LAMIA, 19 Riga Fereou St., 35100, tel. (+30) 22310-52672
  • LARISA, 13 Asklipiou St., 41222, tel. (+30) 2410-250701
  • MESOLOGGI, 5 Lordou Vyrona St., 30200, tel. (+30) 26310-26835
  • MITILINI, 33 Ermou St., 81100, tel. (+30) 22510-54994
  • NAFPAKTOS, 14 Athinon St., 30300, tel. (+30) 26340-29370
  • PATRA, 127 Mezonos St., 26221, tel. (+30) 2610-621080
  • PREVEZA, 36 Ethnikis Antistaseos St., 48100, tel. (+30) 26820-28688
  • PTOLEMAIDA, 18 Pontou St., 50200, tel. (+30) 24630-80717
  • PYRGOS, 20 28is Octovriou St., 27100, tel. (+30) 26210-27417
  • RETHYMNO, 197Arkadiou St., 74100, tel. (+30) 28310-58965
  • RHODES, 31 Ethnarchou Makariou St., 85100, tel. (+30) 22410-74441
  • SERRES, 4 Ermou St., 62124, tel. (+30) 23210-56870
  • THIVA, 37 Epaminonda St. & Mantinias, 32200, tel. (+30) 22620-89527
  • TRIKALA, 8 Vyronos St., 42100, tel. (+30) 24310-79291
  • TRIPOLI, 14 Isaac Solomou St. , 22100, tel. (+30) 2710-225169
  • VOLOS, 137 Ermou St., 38221, tel. (+30) 24210-29114

 

The MIGATO stores not participating in the MIGATOlovers Club programme:

  • ATTICA, 9 Panepistimiou St, 10671
  • ΝΟΤΟS GALLERIES, Stadiou & Eolou St, 10551
  • AMFIALI, 36 Panagi Tsaldari St, 18757
  • ALIMOS, 36 Thoukydidou St, 17455
  • GIANNITSA, Eleftheriou Venizelou st. 105, 58100
  • LOUTSA, 38 Artemidos Av, 19016   
  • PALLINI, 61 Marathonos Av, 15351  
  • TERPSITHEA, 45, Georgoiou Gennimata St, 16562
  • THESSALONIKI AMBELOKIPI, 35 Ioannou Chalkidi St, 56121
  • THESSALONIKI TOUMBA, 159, Grigoriou Lambraki St, 54351
  • THESSALONIKI KALAMARIA-FINIKAS, Dimokritou 6, 55132
  • ALEXANDROUPOLI  34 14 Maiou St, 68100
  • NAFPAKTOS, 14 Athinon St, 30300
  • CHIOS, 11 Psychari 11 & Tselepi St, 82100
  • LIVADIA, 40 Georganta 40, 32100
  • AGII ANARGYRI, 10 Iroon Polytechniou St, 13581
  • AGIOU MARKOU, 10 Agiou Markou St, 10500
  • FACTORY OUTLET, Neo Faliro, 76, Athinon-Pireos Av, 18547
  • PAGKRATI, 45 Filolaou St, 11633
  • PIRAEUS, 74, Palamidiou St, 18545

 

10.  Do I receive points for my purchases during the sales?

You can collect points throughout the year, even during the sales or when the store is having special offers. However, you cannot cash in a MIGATOlovers Club gift voucher during those periods.

 

11.  Do my points expire after a certain period?

Points expire in 12 months from their acquisition date.

For example, for purchases of €30 made on 16/5/2017, you earn 30 points, which will expire on 16/5/2018.

One month prior to the expiry of any points, members will receive a notification e-mail warning of the expiry (provided they have provided an e-mail address when registering.)

 

12.  Can I add points from past purchases when applying for my MIGATOlovers Club membership?

Points are collected only for purchases completed using the MIGATOlovers Club code. It is not possible to add points retroactively for previous purchases and generally for purchases made without applying the MIGATOlovers Club code.

 

13.  I want to exchange an item bought from a MIGATO store and I had used my MIGATOlovers Club membership code during the transaction. Do I lose my points from the purchase in question?

In case of the return of a product, the corresponding points are deducted from your card. If you exchange the product with something else, the points corresponding to the new product’s value are added to your card.

 

14.  I would like to reserve an item by leaving an advance payment at the store. Will I receive points for the value of the advance payment?

Members do not receive points corresponding to the value of advance payments.

Points will be earned when the full value of the item is paid and the purchase transaction is completed, along with the issuing of the receipt.

 

15.  I have collected 300 points from purchases at MIGATO stores. How can I get my €30 bonus cheque?

In stores: The bonus cheque is issued automatically at the store till and handed over to members when they have collected 300 points.

At the e-shop: The gift voucher is issued when the order upon which you have reached 300 points is completed and you will find it inside your package, along with the receipt.

For example, when a member-customer has 280 active points and spends €30 at a physical store, they reach 310 points.

The member in question is entitled to a €30 gift voucher, which is handed over directly at the till, and has a remaining balance of 10 active points.

 

16.  How can I use my gift voucher?

The MIGATOlovers Club gift voucher can be cashed in during any subsequent purchase within one year of its issue date, for purchases with a value of at least €1 higher than the value of the gift voucher. For example, a €30 gift voucher can be cashed in for purchases worth at least €31.

 

17.  I have received a gift voucher for points collected from purchases at MIGATO stores. Can I exchange it for cash?

The MIGATOlovers Club gift voucher cannot be exchanged for cash.

 

18.  I have lost my gift voucher, can it be reissued?

The MIGATOlovers Club gift voucher cannot be reissued in case of loss.

 

19.  Can I use my MIGATOlovers Club gift voucher when purchasing products that are on sale or on offer?

MIGATOlovers Club gift vouchers cannot be used for products selling at a discount from their original retail price, like products that are on sale or on offer. However, points for such purchases will be added to your account.

 

20.  Can I cash in a MIGATOlovers Club gift voucher partially?

It is not possible to cash in a MIGATOlovers Club gift voucher partially. It must be cashed in in full on a single purchase.

 

21.  Can I cash in my MIGATOlovers Club gift voucher at all MIGATO stores?

You can cash in your MIGATOlovers Club gift voucher on the online store migato.com and at all the MIGATO stores participating in the MIGATOlovers Club programme.

You can find the full list under question 9.

 

22.   Can I cash in more than 1 MIGATOlovers Club gift voucher (from points collected) in a single transaction?

In stores: You can cash in more than 1 MIGATOlovers Club gift voucher in a single transaction, provided all the gift vouchers are active.

At the e-shop: You can only cash in 1 MIGATOlovers Club gift voucher in a single transaction.

 

23.  Can I make purchases at a physical store without my MIGATOlovers Club member code?

In stores: Yes, it is possible to make purchases and collect points without having the MIGATOlovers Club member code. Staff at the till can find your code if you provide them with the telephone number you entered when you applied for the membership.

At the e-shop: You must enter your MIGATOlovers Club member code at the proper field during the check-out.

 

24.  I am a MIGATOlovers Club member. Is it possible to search for a receipt from a previous purchase?

It is not possible to search for or reissue receipts for in-store purchases. The original receipt is always required in order to return or exchange any items.

 

25.  What should I do if I forget or lose my MIGATOlovers Club member code?

If you forget your MIGATOlovers Club member code, please inform us via email at customer.service@migato.com or call the MIGATO Customer Service at 210 9895400 on workdays 9:00-18:00, and we will inform you on your code number.

Alternatively, you can ask a clerk in any MIGATO store participating in the MIGATOlovers Club programme to find your  MIGATOlovers Club member code.

You can find the full list of stores under question 9.

 

26.  I live abroad. Can I become a MIGATOlovers Club member?

Unfortunately only residents of Greece can become a MIGATOlovers Club.

 

27.  How can I amend or correct my personal details?

Please contact us via email at customer.service@migato.com or call the MIGATO Customer Service at 210 9895400 on workdays 9:00-18:00, and we will update any of your personal details on your MIGATOlovers Club membership.

Alternatively, you can ask a clerk in any MIGATO store participating in the MIGATOlovers Club programme to amend, correct or add any personal details.

You can find the full list of stores under question 9.

 

28.  How can I find out how many points I have or how many points I collected during a recent purchase?

At the bottom of every purchase receipt you can see how many points you have collected on that particular purchase and your total so far.

For any question regarding your MIGATOlovers Club membership, you can contact us via email on customer.service@migato.com or call the MIGATO Customer Service at 210 9895400 on workdays 9:00-18:00 so we can help you with any issue you might be experiencing.

 

29.  Can I cancel my MIGATOlovers Club membership any time I want?

Yes, you retain the option to cancel your membership any time you wish and have all your personal data deleted. In order to do so, you can contact us via email on customer.service@migato.com or call the MIGATO Customer Service at 210 9895400 on workdays 9:00-18:00

 

30.  Where can I find the MIGATOlovers Club Terms and Conditions?

Read the terms and conditions of the MIGATOlovers Club programme here.

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