DELIVERY


Delivery options

GREECE: Orders within Greece are delivered by the affiliated courier company "GENIKI TAHYDROMIKI".

ABROAD: International orders are delivered by the affiliated courier company "DHL".  www.migato.com delivers its merchandise throughout Greece and to the rest of the world, except Australia, New Zealand, Qatar, Oman, Bahrain, Kuwait, Egypt, United Arab Emirates (Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain), Saudi Arabia (Hejaz, Nejd) and parts of Western Arabia (Al Hasa) and Eastern Arabia (Asir), Lebanon and Cyprus, where orders cannot be dispatched.


Delivery costs

GREECE: Orders within Greece are delivered free of charge if the value of the order is in excess of € 30 (euros). For orders within Greece worth less than € 30 (euros), shipping charges amount to € 3 (euros).

ABROAD: Shipping charges for international orders are charged to the customer and calculated (in euros) on the basis of the price list applied by the affiliated courier company DHL, depending on the destination and the weight of the items included in the order.


Delivery time

Your orders are dispatched daily, except for weekends, holidays and general strikes, and deliveries are made during the delivery hours applied by the affiliated courier companies in Greece and abroad.

GREECE: Orders are processed and delivered within two (2) working days for areas within Attica County, and within three (3) working days for the rest of Greece, counting from receipt of the order by us, and excepting cases where the merchandise is not available.  For remote areas, the order may be delivered within four (4) working days.

ABROAD: International orders are processed and delivered within one (1) to seven (7) working days, counting from receipt of the order by us, and except in cases where the merchandise is not available. For exact delivery times per country, please click HERE.

Customers may track their orders via a link provided by the affiliated courier company, which shall be included in the order dispatch confirmation e-mail sent to the customer by www.migato.com.

In the event of credit card purchases, to protect the holder, orders are delivered to the buyer/card-holder in person, subject to demonstration of the relevant identity card or passport and the credit card used.  Alternatively, the order may be collected by a third party, provided such third party can demonstrate written authorization by the card-holder and an identity card or passport.

 

RETURNS

General Information on Returns

• If you wish to return an item, please let us know by sending us an email at [email protected], stating:

          •    Your order number
          •    Which items out of your order you wish to return
          •    How you want us to proceed upon receiving them

• As soon as we receive your email, we will contact  you to confirm receiving it and inform you about the process. You can also contact us via phone on +30 210 9895498 (workdays 10:00 am - 16:00 pm GMT+3) or via Skype, by adding the contact migatoco.

• All merchandise that has been purchased online from www.migato.com may be replaced, exchanged or returned only to www.migato.com, at the following address: CIAO S.A., MAGOULA INDUSTRIAL AREA, ATTICA 19018, Tel. (+30) 210 5552058.

• Merchandise returns, exchanges or replacements are accepted within 15 days of the date of receipt of the merchandise, by submission of a written statement. Return of the merchandise to the COMPANY must take place within 15 days of the date of submission of the request for exchange, return or replacement.

• The merchandise in the order may be returned, exchanged or replace fully or partially.

• The value stated on the purchase receipt shall be taken into consideration for returning, exchanging or replacing the merchandise.

• Accessories such as sunglasses, necklaces, bracelets, brooches and other similar items, excepting belts, bags and purses, may not be returned, exchanged or replaced.

• In order to be returned, exchanged or replaced, the merchandise must be returned by the customer in exactly the same excellent state in which they were received, intact and without any wear.  The packaging must be the packaging that accompanies the merchandise normally, in excellent condition - with all labels attached.  The merchandise to be returned must be accompanied by the original documents accompanying the order (e.g. Retail Receipt or invoice, exchange card and any promotional gift) in the event of return of all the items in the order, or photocopy of the accompanying documents in the event of return fewer items than those included in the original order. Returned merchandise that does not comply with the above specifications shall not be accepted.

• Our company collaborates exclusively with the GENIKI TAHYDROMIKI courier company for orders within Greece, and with the DHL courier company for international orders. If you choose a different shipper, you must also undertake the cost of returns, and we cannot provide any guarantee as to the delivery times of the items returned to us.  At the same time, we cannot guarantee the safety and security of merchandise returned via other shippers except Geniki Tahydromiki and DHL, and we may not undertake responsibility for the merchandise in question.

GREECE


1) Change or replacement of merchandise due to size or colour

After contacting us via email regarding your return, you shall be informed about the progress of your request in due time by the customer service department of www.migato.com.    

We do not guarantee the availability of the merchandise as regards the size or colour that you have noted in the return form. The replacement merchandise shall be committed when we receive the returned merchandise and not when the return request is sent.

The return of merchandise to www.migato.gr is not charged to the client the first time, if sent through the affiliated courier company Geniki Tahydromiki. In the event of a return for a second time or subsequent times, the return shipping costs are charged to the customer.

If available, the new merchandise will be sent to the customer, who shall be charged with the re-shipping cost.

If you wish to replace your merchandise with another item (size or colour), which is not available at the time the returned items are received, we shall reimburse you the value of the merchandise that you returned, so you can continue to make a new order from www.migato.com

 
2) Change or replacement of merchandise by selecting merchandise with a different code

After contacting us via email regarding your return and as soon as we receive the merchandise that you are returning to us (and after establishing that it is in perfect condition) we shall reimburse you the value of the merchandise that you returned.

The credit note is sent electronically to the e-mail account that you have stated, it can be used for future purchases of the same value from the range of products of www.migato.com and shall not be exchanged with cash.

The first return of merchandise to www.migato.com is not charged to the client, using the Geniki Tahidromiki courier service. In the event of possible change or replacement for the second time or subsequent times, the client shall be charged with the return cost.


3) Erroneous invoicing or dispatch of merchandise

After contacting us via email regarding your return and as soon as we receive the merchandise that you are returning to us (and after establishing that it is in perfect condition and erroneous dispatch/invoicing has been confirmed by the company) you shall be informed about the replacement of the merchandise that you returned in due time by the customer service department of www.migato.com.

In case of return, change or replacement of merchandise due to erroneous dispatch/invoicing, the return of initial and dispatch of new merchandise shall not be charged to the client.


4) Dispatch of defective merchandise

After contacting us via email regarding your return and as soon as we receive the merchandise that you are returning to us (and having examined it in detail in order to confirm the defect), you shall be informed in due time by the customer service department of www.migato.com about whether you are entitled (or not) to replacement of the merchandise.

In case of return, change or replacement of merchandise due to dispatch of defective merchandise, the return of defective and dispatch of new merchandise shall not be charged to the client.


5) Withdrawal

After contacting us via email regarding your wish to withdraw from the transactions and upon receipt of the merchandise returned to us and we have examined it in detail in order to confirm that it is in perfect condition, you shall be informed in due time by the customer service department of www.migato.com about the progress of your request and the procedure to be followed.

You may exercise the right of withdrawal within fifteen (15) days at the latest from the date on the receipt of the product from the courier service.

The exercise of the right of withdrawal is conditional; the product shall not have been used, it shall be in the perfect condition that it was received, without ware and tear, with no defect (with reserve to the return of a defective product), complete, in its packaging, and shall be accompanied by all the necessary documents.

Upon exercise of the right of withdrawal, the cost of return shall is covered by the customer.

The procedure for return of the money shall be carried out using the same payment method (credit card, Paypal, or through a deposit in a bank account stated by you, if the purchase was made using the ‘cash on delivery’ payment method) and shall be completed within thirty (30) days ate the latest from the date of receipt of all returned merchandise by www.migato.com.

 

ABROAD

After contacting us via email regarding your return and upon receipt of the merchandise returned to us (and having confirmed that it is in perfect condition), you shall be informed in due time by the Customer Service department of www.migato.com about the procedure to be followed.

For countries outside Greece, the cost of return or replacement of the merchandise, and also the cost of return due to the exercise of the right of withdrawal shall be charged to the client and shall be equal to the cost of dispatch per country that is mentioned in the relevant price list of the DHL courier service.

Cases of erroneous invoicing or erroneous dispatch of merchandise, and also proven cases of dispatch of defective merchandise, for which the cost of return is charged to www.migato.com and credited to your bank account upon receipt of the merchandise returned to us (having examined the merchandise carefully in order to confirm the defect or erroneous invoicing/dispatch) are exempted.